The app creates an encrypted iPhone backup on your computer, and then syncs
with this backup to automatically log your phone calls and text messages.
How often does it sync?
You choose how often the app syncs with your phone - from every hour to every 12 hours,
as long as your phone and your computer are on the same network.
What types of phone calls does it support?
The app supports phone calls with any phone carrier, VoIP service,
and even calls done with apps such as WhatsApp. As long as the call
shows up in your iPhone's built-in Phone App's call history,
it will be synced to Cloze.
What types of messages does it support?
The app supports SMS, iMessage, and WhatsApp messages - both one-to-one and
group chats. The app will not sync photos or attachments you exchange.
How many calls does the app sync?
Your iPhone typically stores only your last 500 calls. The first time you
sync the app will log all of the available calls in Cloze.
Going forward all new calls will be synced to Cloze and logged - you're not
limited to a history of only 500 calls and if you switch devices you
don't lose your call history.
How many messages does the app sync?
The app will sync your entire history of available messages, as far
back in time as are available on your phone.
Going forward all new messages will be synced to Cloze and logged.
Even if you lose your device or can't restore from backup you
won't lose your messages.
Where can I find my calls and messages?
Cloze will automatically log the calls and messages in the timeline of
the people involved. So, when you go to a contact's profile, you'll see
your entire history with them - all emails, calls, messages, and more
in one place - with no data entry.
What about privacy?
Your call history and messages are private to you.
No one else can see any of your calls or messages unless you choose to share them.
These are your calls and messages, and you're in control - you can delete them
at any time.
What subscription plan do I need?
Phone call syncing is available on all paid plans and trials. Message
syncing is only available with the Business Gold and Business Platinum
Do I need a new phone number to use it?
No. Cloze is the only CRM that works with your existing phone and apps
to log all incoming and outgoing calls and messages without needing a
new phone number or paying extra per call or message.
How do I get syncing over USB working?
Read our installation guide for
to get syncing working over a lightning (USB) cable.
How do I get syncing over Wi-Fi working?
Once you have syncing over USB working, as long as your phone
and computer are on the same Wi-Fi network they will sync automatically.
If Wi-Fi syncing isn't working you can find information on troubleshooting
here in our Help Center